Your success doesn't end at go-live
Dedicated customer success managers, tiered support, and regular business reviews ensure you continue to realize value from APlanner — month after month, year after year.
Three pillars of customer success
Our customer success program is designed to ensure you get maximum value from APlanner at every stage of your journey.
Dedicated CSM
Your advocate inside our organization. A named customer success manager who understands your business, tracks your goals, and ensures you realize maximum value from APlanner.
Technical Support
Expert support from a manufacturing-savvy team. Not a generic help desk — our support engineers understand planning complexity and can resolve issues quickly.
Business Reviews
Regular check-ins to review success metrics, identify optimization opportunities, and align on priorities. We measure your success and report on it transparently.
Choose the support level that fits your needs
| Feature | Standard | Professional RECOMMENDED | Enterprise |
|---|---|---|---|
| Support Hours | 8x5 | 12x5 | 24x7 |
| Response Time (P1) | 4 hours | 2 hours | 30 minutes |
| Dedicated CSM | Add-on | ||
| Business Reviews | Semi-annual | Quarterly | Monthly |
| Training Credits | 2 days/year | 5 days/year | Unlimited |
| Uptime SLA | 99.5% | 99.9% | 99.95% |
Programs designed for your long-term success
Onboarding Program
Structured 90-day program to ensure your team is fully productive with APlanner. Includes setup assistance, training, and milestone check-ins.
Continuous Optimization
Ongoing analysis of your APlanner usage to identify improvement opportunities. We proactively recommend configurations and workflows to maximize value.
Customer Community
Connect with other APlanner customers to share best practices, learn from peers, and influence our product roadmap through user groups and forums.
Product Updates
Regular product updates with new features and improvements. Includes release notes, training on new capabilities, and migration support when needed.
Our commitment to your success
We don't just measure customer satisfaction — we measure customer outcomes. Our success metrics are tied to your business results: forecast accuracy improvements, planning cycle reductions, and cost savings. When you succeed, we succeed.
Ready to experience world-class support?
Our customer success team is ready to ensure your planning transformation delivers lasting value. Let's talk about the right support package for your organization.
Talk to our team